Return & Refund Policy
Return & Refund Policy
Thanks for shopping at www.svarasya.com!
If you are not entirely satisfied with your purchase, we're here to help.
At Svarasya, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
Svarasya is not responsible for any damage caused after delivery.
In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on +91-9971321001 or email@example.com and our Customer Care will be happy to assist you.
Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to following terms-
1. Returns and exchanges requests will be subject to checking and vetting by Svarasya.
2. Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
3. Shipping charge would not be included in the refund value of your order as these are non-refundable charges.
4. Once your return/refunds request has been accepted, the process will be completed within 30 business days.
All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfills any of the following conditions:
1. Sold in a physically damaged condition.
2. Has missing parts or accessories.
3. Your item must be unused and in the in the original packaging.
4. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping charges are non-refundable on all the goods sold. Shipping charges incurred on Free Trials are also non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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